e-Resources Trouble Ticket

August 12, 2021 1:22 pm

KNOWN ISSUE - UNBWorldCat is experiencing a problem with placing holds on physical print journal articles.

2 examples that shown the problem:

(1) The following article link gives an error when attempting to place a hold. Our hold button is labelled “Request Item”: https://unb.on.worldcat.org/oclc/206309135 The hold screen gives message "Ineligible for place hold. No pick up locations available." However, the parent journal allows the placing of holds: https://unb.on.worldcat.org/oclc/20879223

(2) This is a similar example: https://unb.on.worldcat.org/oclc/7374724834 The hold screen gives the error “Refresh the page. Unable to retrieve pick up locations.” Again, the parent journal allows holds correctly: https://unb.on.worldcat.org/oclc/18078225

The issue has been reported to OCLC and we have been waiting on a fix since spring.