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e-Resources Trouble Ticket

  • August 12, 2021 1:22 pm

    KNOWN ISSUE - UNBWorldCat is experiencing a problem with placing holds on physical print journal articles.

    2 examples that shown the problem:

    (1) The following article link gives an error when attempting to place a hold. Our hold button is labelled “Request Item”: The hold screen gives message "Ineligible for place hold. No pick up locations available." However, the parent journal allows the placing of holds:

    (2) This is a similar example: The hold screen gives the error “Refresh the page. Unable to retrieve pick up locations.” Again, the parent journal allows holds correctly:

    The issue has been reported to OCLC and we have been waiting on a fix since spring.



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