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e-Resources Trouble Ticket

  • February 22, 2024 2:39 pm

    ISSUE RESOLVED - OCLC is reporting "all systems operational". If you encounter any issues, please submit a Trouble Ticket.

  • February 22, 2024 11:56 am

    KNOWN ISSUE - OCLC is reporting system degradation which may affect catalogue and/or eResources searching and linking.

  • August 12, 2021 1:22 pm

    KNOWN ISSUE - UNBWorldCat is experiencing a problem with placing holds on physical print journal articles.

    2 examples that shown the problem:

    (1) The following article link gives an error when attempting to place a hold. Our hold button is labelled “Request Item”: https://unb.on.worldcat.org/oclc/206309135 The hold screen gives message "Ineligible for place hold. No pick up locations available." However, the parent journal allows the placing of holds: https://unb.on.worldcat.org/oclc/20879223

    (2) This is a similar example: https://unb.on.worldcat.org/oclc/7374724834 The hold screen gives the error “Refresh the page. Unable to retrieve pick up locations.” Again, the parent journal allows holds correctly: https://unb.on.worldcat.org/oclc/18078225

    The issue has been reported to OCLC and we have been waiting on a fix since spring.

     

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