Trouble Ticket #8556

Title of e-Resource: Scopus, Inspec, any eBook

Nature of the Problem: Other

Details: Hello,

Yesterday I filled out a trouble ticket about the same issues I am experiencing today. I cannot access any eBooks, Scopus, Inspec, etc.

Instead, I am greeted with the following:

"This site can’t be reached login.proxy.hil.unb.ca’s server IP address could not be found.
Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN"

This is a problem my colleagues are also experiencing, hampering their research efforts as well as mine. We are a bit frustrated because this has been going on for at least 3 days now. We have deadlines we need to meet and we have wasted three days waiting for this problem to get resolved.

I am on campus, using eduroam wifi and using the UNB library website to search for documents.

As per the instructions given to me, I cleared out the cash on my web browser and then used the command prompt to clear the DNS cache on my computer. I turned off my computer completely for a few minutes and then restarted it. The problem, however, still remains.

I know that the UNB Libraries resources was recently updated, so I am wondering if something went wrong during this update. Are updates still being made to the system? Do you have a timeline as to when I should be able to use the system again?

I know you are trying your best, so thank you for your help on this matter.

Kind regards,

Devon Stagg.