Trouble Ticket #5672
Date Submitted: 2017-07-06
Title of e-Resource: Hoovers
Nature of the Problem: Access denied
Details: Not letting me log in. After i login through UNB and press continue, it takes me to https://subscriber-hoovers-com.proxy.hil.unb.ca/H/login/login.html?login_failed=1 --> Asks for user name and passowrd. I tried my UNB one with @unb.ca in the end but says wrong password.
Updates
Status: Closed (Fixed)
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July 7, 2017 10:04 am - Edited
Notes: There was a problem with the way we were processing off-campus authentication on a desktop, so access is now good following our resource link:
https://login.proxy.hil.unb.ca/login?url=http://www.mergentonline.com/Hoovers
There are still issues with access via mobile devices (i.e. phones or tablets).
Ticket will remain open until mobile issues are resolved. -
July 7, 2017 1:12 pm - Edited
Notes: Mobile access will NOT work from off-campus through the proxy. Hoovers is being contacted to see if they can remedy this issue.
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September 6, 2017 8:16 am - Edited
Notes: Hoover’s Academic is NOT enabled for mobile use, so UNB users are unable to access the resource from off-campus. The full site version is accessible from on campus by clicking the "View Hoover's Full Site" link from the mobile site's login screen.
This ticket is now closed. -
September 6, 2017 8:16 am - Resolved
Status changed from 'Active' to 'Resolved (Fixed)'.
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September 6, 2017 8:16 am - Closed
Date Closed: 2017-09-06
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