Trouble Ticket #15199
Date Submitted: 2021-10-05
Title of e-Resource: Uptodate
Nature of the Problem: Proxy
Details: Request Id: a4594c6a-c164-45d0-b621-3175d1d52e00
Correlation Id: dff8c445-2e32-4ab2-b07d-682d725036da
Timestamp: 2021-10-05T20:17:26Z
Message: AADSTS90072: User account 'ph619358@dal.ca' from identity provider 'https://sts.windows.net/60b81999-0b7f-412d-92a3-e17d8ae9e3e0/' does not exist in tenant 'University of New Brunswick' and cannot access the application '169b2af0-4374-4e8b-9e7d-8032bc90cef7'(UNB On-Prem Authentication) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account
Updates
Status: Active
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October 20, 2021 3:14 pm - Resolved
Status changed from 'Active' to 'Resolved (Fixed)'.
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October 20, 2021 3:14 pm - Closed
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October 20, 2021 3:14 pm - Reopened
Status changed from 'Resolved (Fixed)' to 'Active'.
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