UNB Libraries Saint John Borrowing Policy

Related Policies:

Please contact us with any questions.

UNB Libraries Saint John Borrowing Policy governs the borrowing of materials from the Hans W. Klohn Commons on the Saint John campus. This policy attempts to balance three goals: basic fairness to all borrowers, facilitation of research, and efficient use of library resources.

All library users are responsible for knowing and following the rules stated in this Borrowing Policy. Users fined or suspended under these rules may not use ignorance of the rules as the basis for an appeal.

Library Cards

Users must present a valid UNB/STU ID card to borrow materials. ID cards are non-transferable. People not affiliated with UNB or STU may apply for a Community Borrower Card. A lost or stolen card must be reported immediately to the Library. Such cards will be suspended to prevent possible misuse.

Returning Materials

Borrowers are responsible for returning materials on time and in good condition. Any damage, including the use of highlighters, may cause an item to be declared lost and corresponding charges will apply.

Library books may be returned at any UNB Library or book drop.

The following materials must be returned to the library from which they were borrowed:

Item Retrieval

Material held by UNB Libraries may be requested through the Request Item link in the library catalogue for pickup at the borrower’s home library.
Item Retrieval FAQs

Item Retrieval FAQs

How do I make a request?
Please use the Item Retrieval link within UNB WorldCat.
What can be requested?
Material held at any UNB Library can be requested for retrieval at the borrower’s home library. Material that cannot be borrowed, or signed-out, cannot be requested. Course Reserve material also can not be requested.
How will I know when my requested item is available?
You will be alerted by an email sent to your UNB / STU email address.
I’m in a hurry. Is Item Retrieval the fastest way to get my material?
It will take a couple of days for the item to be available for pick up, so it may be faster to retrieve it yourself directly from the shelf if possible. Until the item is retrieved from the shelf by library staff it will be available to other borrowers.
How long does it take for my requested item(s) to be available to be picked up?
Your material will generally be available to you a couple of days after you request it. An email will be sent once it’s ready to be picked up.>
How long do I have to pick up my material?
You must retrieve your material within three days or it will either be returned to the shelf or signed out to another borrower.

Recalls

Once a user has had an item on loan for 2 weeks or longer, it can be recalled for use by another borrower, or for Course Reserve. A notice will be sent to a borrower’s UNB / STU email address. Recalled material is due 4 days after a notice is sent. Fines for recalled items are higher than regular late charges.

Recalls may be issued at any time, including holidays. Borrowers are advised to return all material prior to leaving campus for an extended period. Failure to do so does not exempt a borrower from fines or suspension if an item is recalled.

Overdue Fines and Notices

UNB Libraries will send reminder notices as a courtesy, and will alert borrowers when an item has been recalled. It is a user’s responsibility to read library notices, which will be sent to the university email address on file. Failure to receive an overdue notice does not exempt a user from fines or suspension.

Failure to return library materials on time will generally result in overdue fines. Once an account balance of $25 or more in fines is reached, fines must be paid in full.

Fines and Fees

Item Type Per Item Late Fines Maximum Late Fees Lost Fees
Books, Periodicals, DVD/Videos and miscellaneous items such as cables, calculators, etc. $1/day $28 Cost to replace the item, plus accumulated late fines
Recalled items $5/day $100 Cost to replace the item, plus accumulated late fines
Course Reserves $5/hour or any portion thereof $100 Cost to replace the item, plus accumulated late fines
Short Term Loans – not Course Reserves (e.g. Laptops, cameras, digital projectors and recording equipment) $1/hour or any portion thereof $200 Cost to replace the item, plus accumulated late fines
Document Delivery $1/day $28 Charges may also be applied by the lending library

Lost Items

If a user has not returned an item by the time the maximum late fees have been incurred for that item, then the item will be declared lost and the user will be billed the cost to replace the item, plus the late fines. In some instances a replacement item may be substituted, with prior approval. Please contact Library staff.

We welcome the return of lost items to the library collection. A borrower who has paid a bill with Financial Services may apply to the Library for a refund of replacement fees.

A bill of $100 or more is sent to Financial Services for collection if unpaid by the borrower within three weeks of a bill being sent by the Library.

For intercampus loans, the lost fee policy of the lending library will apply.

Suspensions

A borrower with overdue library material, or unpaid library bills of $25 or more, will be suspended from further borrowing until overdue material is returned and/or library bills are paid.

If charges reach $100, a borrower’s account will be referred to Financial Services (UNB or STU) and borrowing privileges will be suspended until the account has been cleared. A user whose account has been sent to Financial Services may be unable to access most library e-resources and services until all outstanding library fines and fees have been paid and the library is officially notified that the account has been cleared.

University Sanctions

Once the Library has transferred a user’s unpaid bill to Financial Services, the University has the ability to withhold diplomas, grades, and transcripts and to block IT privileges until all library charges are paid.

Appeals

Issues having to do with fines and/or suspensions can generally be resolved directly with the Library Services Desk Manager.

For unresolved issues, the borrower may appeal in writing, to the Senate Library Committee. Appeals should be submitted within one week of the case in question to: Dean of Libraries, UNB Libraries. The decision of the Committee is final and not subject to further appeal.

Privacy Statement

UNB Libraries is committed to protecting the personal information of all library users. The information held in library records is accessible only to authorized UNB staff. This information is collected under the authority provided for in the New Brunswick Right to Information and Protection of Privacy Act. For more information on the protection of personal information at UNB please consult the University Secretariat, University of New Brunswick, PO Box 4400, Fredericton, NB, E3B 5A3 www.unb.ca/ secretariat (506) 453-4613. For more information see: lib.unb.ca/privacy.php.

Loan Periods

Loan periods vary by item type and, in some instances, by the borrower’s status. The most common loan periods are presented in the following tables.

General Loan Privileges (Excluding Reserve Materials)

Borrower Loan Period Maximum # of Items Renewals
Undergraduate Students 3 weeks 100 5
Graduate Students / Faculty / Staff 1 term 100 2
Community Borrowers 3 weeks 10 5

Document delivery loans and any item currently subject to recall may not be renewed.

Other Loan Privileges for All Borrowers

Item type Loan Period Maximum # of Items
Periodical 3 days Included in book allowance
Video/DVD 7 days Included in book allowance
Popular Reading Collection 3 weeks Included in book allowance

Reserve Loan Privileges

Material in high demand may be placed on Course Reserve by Course Instructors, for periods of 2 hours, 1 day, 2 days or 3 days. Course Reserve items may be restricted to in-library use only. Course Reserve material must be returned to the library from which it was borrowed.

Book Drops

The external book drop is located in the visitor parking lot, adjacent to the Hans W Klohn Commons. It allows borrowers to return material without coming into the Commons. Laptops and other equipment should not be returned in the book drop. Course Reserve material must be returned to the library from which it was borrowed.

Contact Us Info

506-648-5710
hwkcommons@unb.ca

Revised September 2018