Skip to main content

Trouble Ticket #13952

Date Submitted: 2021-02-08

Title of e-Resource: Passport GMID, EBSCO databases, and others

Nature of the Problem: Proxy

Details: The problem I'm going to describe is, I'm pretty sure, a "me problem", but it's becoming such a problem in my database demos and reference work that I need help to resolve it permanently, instead of as I've been doing, on an ad hoc basis.

There are several databases that will not load properly for me unless I use an incognito browser.  This has been the case for at least the last 5 weeks, though the EBSCO problem may be longer lasting.  In the EBSCO databases (MLA is the one I use most but all do this), I get bumped to a generic EBSCO landing page and cannot search the database I want.  In Passport GMID, I try to use the drop downs to generate a country report, and keep getting bumped back to the front page.

I have the Zotero plugin in my browser (Google Chrome), as well as AdBlock.

I'm certain that this is some setting or something that I have or have done, but I badly need to find a permanent fix.  Doesn't seem logical to me that I should need to be constantly clearing my cache or browser history, either - when I've never done this before.  I depend heavily on saved passwords and couldn't lose those in any proposed solution.

As I mentioned above, these problems are resolved by using an incognito browser, but I don't understand why this would be the case, and I would prefer not to have to do this in perpetuity.

Hopefully this is a simple fix and I am simply an idiot.



Status: Active

Further Assistance

To submit a new report for a problematic e-Resources, visit our Trouble Ticket form.

If you require further assistance, need alternative or immediate access to the information or there has been considerable delay in correcting the problem, please Ask Us for assistance.

Ask Us

CHAT is closed.
CHAT is away.
CHAT is busy.
CHAT requires JavaScript.