Technical Support

Off-campus Access
Undertsanding and resolving problems connecting to e-Resources from off-campus using our proxy server.
Personal Laptops, tablets, phones and wireless devices
Registered members of the UNB are welcome use their wireless devices at all library locations after authenticating to the network with their UNB ID and PIN. Consult UNB's ITS website for details and support.
Borrow a Library Laptop
With a valid UNB ID card, laptops are available for signout at each of our library locations as a reserve loan item, generally for 2 hours. Consult your local circulation desk for complete details. You may also check laptop availibility at Fredericton locations or laptop availibility at the Hans W. Klohn Commons
ITS Help Desk Support
An integrated ITS Help Desk provides technical assistance and information for all members of the UNB and STU communities.
Website Accessibility
UNB Libraries are committed to ensuring a fully accessible website for all users. All pages created and maintained by UNB Libraries have been designed to meet current standards and guidelines for accessibility.

Reporting and Tracking Technical Issues

Status of Online Resources
Track an issue previously reported or find out what issues have already been reported.
Submit a Trouble Ticket
Report databases, e-books, reference materials, journals or other electronic resources which appear to not be functioning correctly.
Broken Web Pages or Links
Report web pages which appear broken or links that are no longer working properly.
Test your browser/computer settings
Improper configuration may disrupt electronic resource access.