Trouble Ticket #8718
Date Submitted: 2019-08-07
Title of e-Resource: Off campus authentication
Nature of the Problem: Proxy
Details: She is unable to get into any of the library resources off campus. It is urgent -she has a paper due. Her phone number is 506-607-0024. Bev Benedict at the Research Help Desk submitting on her behalf.
Updates
Status: Closed (Fixed)
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August 7, 2019 12:14 pm - Edited
Notes: Student contacted.
Searching for articles is fine, but getting the full text is failing at random points (IDP login, or sometimes proxied link). I've Asked them to try the VPN.
They are working from RNS.cc but claim to have similar issues from home. They will report back when they get a chance to try there again.
All signs point to their internet connection as the problem, but I've also contacted ITS to see if they are seeing any problems. -
September 7, 2019 12:45 am - Resolved
Status changed from 'Active' to 'Resolved (Fixed)'.
Notes:
No response from student. ITS network changes should have resolved these issues.
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September 7, 2019 12:45 am - Closed
Date Closed: 2019-09-07
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