Trouble Ticket #6986
Date Submitted: 2018-07-18
Title of e-Resource: Ebsco login
Nature of the Problem: Access denied
Details: Good afternoon. I am trying to login to Ebsco to search in psychinfo. I apparently have an account (lafrance@stu.ca) but don't recall my password. My attempts to retrieve my password result in a prompt to enter the "secret answer" to a security question - but no question is presented so I don't know how to answer! Would love to be able to make a folder etc in psychinfo to save my searches. Any help is greatly appreciated .
Michelle Lafrance. Dept of Psychology, STU.
Updates
Status: Closed (Fixed)
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July 30, 2018 8:06 am - Edited
Notes: EBSCO was contacted on the patron's behalf, and the user was sent an email to reset their password successfully.
This ticket is now closed. -
July 30, 2018 8:07 am - Edited
Revised Scott Shannon's entry from 7/30/2018 at 11:06 AM UTC
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July 30, 2018 8:07 am - Resolved
Status changed from 'Active' to 'Resolved (Fixed)'.
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July 30, 2018 8:07 am - Closed
Date Closed: 2018-07-30
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