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Trouble Ticket #6986

Date Submitted: 2018-07-18

Title of e-Resource: Ebsco login

Nature of the Problem: Access denied

Details: Good afternoon.  I am trying to login to Ebsco to search in psychinfo.  I apparently have an account (lafrance@stu.ca) but don't recall my password.  My attempts to retrieve my password result in a prompt to enter the "secret answer" to a security question - but no question is presented so I don't know how to answer!  Would love to be able to make a folder etc in psychinfo to save my searches.  Any help is greatly appreciated . 
Michelle Lafrance.  Dept of Psychology, STU.

Updates

Status: Closed (Fixed)

  • July 30, 2018 8:06 am - Edited

    Notes: EBSCO was contacted on the patron's behalf, and the user was sent an email to reset their password successfully.

    This ticket is now closed.

  • July 30, 2018 8:07 am - Edited

    Revised Scott Shannon's entry from 7/30/2018 at 11:06 AM UTC

  • July 30, 2018 8:07 am - Resolved

    Status changed from 'Active' to 'Resolved (Fixed)'.

  • July 30, 2018 8:07 am - Closed

Date Closed: 2018-07-30

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