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Trouble Ticket #14583

Date Submitted: 2021-07-09

Title of e-Resource: Pickup location problem

Nature of the Problem:

Details: Submitted by: David Matthews


When a patron places a hold on a book that is held at only one branch, the pickup locations defaults to the same location that holds the book. When the book is held at multiple locations, it does not pick a default location. I am not sure if this is a recent change, but I have been getting several HIL patrons that have not been changing the pickup location in the past few days.

Examples This book defaults to HIL as the pickup location This book defaults to HWK as the pickup location This book makes you select a pickup location before submitting.



Status: Active

  • May 31, 2022 6:24 pm - Edited

    Added tag 'trouble_ticket_eresources'.

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