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Trouble Ticket #14583

Date Submitted: 2021-07-09

Title of e-Resource: Pickup location problem

Nature of the Problem:

Details: Submitted by: David Matthews

Hello,

When a patron places a hold on a book that is held at only one branch, the pickup locations defaults to the same location that holds the book. When the book is held at multiple locations, it does not pick a default location. I am not sure if this is a recent change, but I have been getting several HIL patrons that have not been changing the pickup location in the past few days.

Examples

https://unb.on.worldcat.org/oclc/777896 This book defaults to HIL as the pickup location

https://unb.on.worldcat.org/oclc/1153337602 This book defaults to HWK as the pickup location

https://unb.on.worldcat.org/oclc/222466843 This book makes you select a pickup location before submitting.

Thanks,
David

Updates

Status: Active

  • May 31, 2022 6:24 pm - Edited

    Added tag 'trouble_ticket_eresources'.

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