Trouble Ticket #14583
Date Submitted: 2021-07-09
Title of e-Resource: Pickup location problem
Nature of the Problem:
Details: Submitted by: David Matthews
When a patron places a hold on a book that is held at only one branch, the pickup locations defaults to the same location that holds the book. When the book is held at multiple locations, it does not pick a default location. I am not sure if this is a recent change, but I have been getting several HIL patrons that have not been changing the pickup location in the past few days.
https://unb.on.worldcat.org/oclc/777896 This book defaults to HIL as the pickup location
https://unb.on.worldcat.org/oclc/1153337602 This book defaults to HWK as the pickup location
https://unb.on.worldcat.org/oclc/222466843 This book makes you select a pickup location before submitting.
May 31, 2022 6:24 pm - Edited
Added tag 'trouble_ticket_eresources'.
To submit a new report for a problematic e-Resources, visit our Trouble Ticket form.
If you require further assistance, need alternative or immediate access to the information or there has been considerable delay in correcting the problem, please Ask Us for assistance.