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Trouble Ticket #14064

Date Submitted: 2021-03-09

Title of e-Resource: Business Source Ultimate

Nature of the Problem: Access denied

Details: Email from patron,, copied below.  Please add patron to ticket if possible.  Access denied to Business Source Ultimate.

From: Gloria Xiao <>
Sent: March 9, 2021 12:11 AM
To: Hans W. Klohn Commons Research Help <>
Subject: 回复: Ask Us Question
Dear Angela:

Thank you for your help. Yes, I accessed Business Source Ultimate through the library homepage, and clicked on Business & Management, then clicked on Business Source Ultimate. I tried again just now but failed. I really need to solve this problem because I am working on my thesis.

I look forward to your feedback.


Yue Xiao

发件人: Hans W. Klohn Commons Research Help <>
发送时间: 2021年3月8日 20:20
收件人: Gloria Xiao <>
主题: Re: Ask Us Question

That is very strange it seems to be working for me but maybe it was having problems. Please try this url and let me know if it works

When you tried to access Business Source Ultimate did you access it through the library homepage Then scrolling down to where it says Research by Subject and clicking on Business & Management. Once you were in there did you click on Business Source Ultimate. I am just trying to figure out how you tried to access the site because that might be the reason that it was not working properly.
Business & Management | UNB Libraries Guides
Indexing, abstracts, and full-text of scholarly and trade journal articles in business, management, and trade. Also covers dissertations, SSRN working papers, market reports, industry reports, business cases, local and regional business information, and global and trade news.
Please let me know.

Thank you


Angela Extell

Library Assistant

Cataloguing & Reference

Hans W. Klohn Commons

University of New Brunswick, Saint John

T 506-648-5957 E


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From: <> on behalf of Yue Xiao <>
Sent: March 8, 2021 5:43 AM
To: Hans W. Klohn Commons Research Help <>
Subject: Ask Us Question
The following information was submitted through our Contact UNB Libraries Staff form by Anonymous on Mon, 03/08/2021 - 05:43.

Yue Xiao


Ask Us Question

When I tried to open the Business Source Ultimate (formerly Premier Version) page, it always failed and showed File Missing. This problem bothered me a lot. Could you please help me find a solution?


Status: Active

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