Trouble Ticket #14064
Date Submitted: 2021-03-09
Title of e-Resource: Business Source Ultimate
Nature of the Problem: Access denied
Details: Email from patron, yue.xiao@unb.ca, copied below. Please add patron to ticket if possible. Access denied to Business Source Ultimate.
From: Gloria Xiao <yue.xiao@unb.ca>
Sent: March 9, 2021 12:11 AM
To: Hans W. Klohn Commons Research Help <refsj@unb.ca>
Subject: 回å¤: Ask Us Question
Dear Angela:
Thank you for your help. Yes, I accessed Business Source Ultimate through the library homepage lib.unb.ca, and clicked on Business & Management, then clicked on Business Source Ultimate. I tried again just now but failed. I really need to solve this problem because I am working on my thesis.
I look forward to your feedback.
Best，
Yue Xiao
å‘件人: Hans W. Klohn Commons Research Help <refsj@unb.ca>
å‘é€æ—¶é—´: 2021å¹´3月8æ—¥ 20:20
收件人: Gloria Xiao <yue.xiao@unb.ca>
主题: Re: Ask Us Question
Hello,
That is very strange it seems to be working for me but maybe it was having problems. Please try this url and let me know if it works http://web.a.ebscohost.com/ehost/search/advanced?vid=0&sid=76ebd071-f153-4a14-840b-aebc9b303a34%40sdc-v-sessmgr03
When you tried to access Business Source Ultimate did you access it through the library homepage lib.unb.ca? Then scrolling down to where it says Research by Subject and clicking on Business & Management. Once you were in there https://guides.lib.unb.ca/category/business did you click on Business Source Ultimate. I am just trying to figure out how you tried to access the site because that might be the reason that it was not working properly.
Business & Management | UNB Libraries Guides
Indexing, abstracts, and full-text of scholarly and trade journal articles in business, management, and trade. Also covers dissertations, SSRN working papers, market reports, industry reports, business cases, local and regional business information, and global and trade news.
guides.lib.unb.ca
Please let me know.
Thank you
Angela
Angela Extell
Library Assistant
Cataloguing & Reference
Hans W. Klohn Commons
University of New Brunswick, Saint John
T 506-648-5957 E aextell@unb.ca
UNB campuses are open with strict adherence to New Brunswick Public Health requirements. Our priority continues to be providing high quality education while ensuring the health and safety of our community.
lib.unb.ca
Confidentiality Note: This email and the information contained in it is confidential, may be privileged and is intended for the exclusive use of the addressee(s). Any other person is strictly prohibited from using, disclosing, distributing or reproducing it. If you have received this communication in error, please reply by email to the sender and delete or destroy all copies of this message.
From: yue.xiao@unb.ca <yue.xiao@unb.ca> on behalf of Yue Xiao <yue.xiao@unb.ca>
Sent: March 8, 2021 5:43 AM
To: Hans W. Klohn Commons Research Help <refsj@unb.ca>
Subject: Ask Us Question
The following information was submitted through our Contact UNB Libraries Staff form by Anonymous on Mon, 03/08/2021 - 05:43.
Name:
Yue Xiao
Email:
yue.xiao@unb.ca
Subject:
Ask Us Question
Message:
When I tried to open the Business Source Ultimate (formerly Premier Version) page, it always failed and showed File Missing. This problem bothered me a lot. Could you please help me find a solution?
Updates
Status: Active
Further Assistance
To submit a new report for a problematic e-Resources, visit our Trouble Ticket form.
If you require further assistance, need alternative or immediate access to the information or there has been considerable delay in correcting the problem, please Ask Us for assistance.