Skip to main content

Trouble Ticket #12408

Date Submitted: 2020-03-26

Title of e-Resource: Off-campus user access trouble (i.e. journal of clinical nursing)

Nature of the Problem: Access denied

Details: this is not a journal specific problem. Very frequently, i am not able to access journals from home. it has been like this for a couple of years. when i would return to my UNB office, then the problem would be gone. I am using a UNB laptop at home. The error page and says that i could try clearing my cookies, but even when i clear them, it is still a problem. "access denied" remains. The chat person told me i should contact you here. again, i am not only trying to get into journal of clinical nursing... i can't get into any article (based on any certain day)


Status: Active

  • March 27, 2020 12:37 am - Edited

    Title changed from 'journal of clinical nursing' to 'Off-campus user access trouble (i.e. journal of clinical nursing)'.

    Notes: Working with user to resolve off-campus access trouble.

Further Assistance

To submit a new report for a problematic e-Resources, visit our Trouble Ticket form.

If you require further assistance, need alternative or immediate access to the information or there has been considerable delay in correcting the problem, please Ask Us for assistance.

Ask Us

CHAT is closed.
CHAT is away.
CHAT is busy.
CHAT requires JavaScript.