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Tracking for Trouble Ticket #134380

Date Submitted: 2011-08-31

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Title of e-Resource: Science Direct & Elsevier journals

Type of Problem: e-Journals

Location at the time of the problem: Off Campus

Nature of the Problem: Other

Details of the Problem: Cannot save PDF files to desktop with Acrobat Reader X with Science direct journals but can do so with JSTOR journals


Status: repaired

Aug 31/2011 - Investigating. May need to contact patron for more information, but not at the moment -- testing some things on our end first.

Oct 5/2013 - These issues were resolved long ago, but this ticket was not properly completed – there are no longer problems of this nature occurring with saving PDFs.

This ticket is now closed.

Date Repaired: 2013-10-05