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Tracking for Trouble Ticket #134380

Date Submitted: 2011-08-31

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Title of e-Resource: Science Direct & Elsevier journals

Type of Problem: e-Journals

Location at the time of the problem: Off Campus

Nature of the Problem: Other

Details of the Problem: Cannot save PDF files to desktop with Acrobat Reader X with Science direct journals but can do so with JSTOR journals


Status: repaired

Aug 31/2011 - Investigating. May need to contact patron for more information, but not at the moment -- testing some things on our end first.

Oct 5/2013 - These issues were resolved long ago, but this ticket was not properly completed there are no longer problems of this nature occurring with saving PDFs.

This ticket is now closed.

Date Repaired: 2013-10-05